Rental Conditions

Contact details of the rental agency

Agentur Kustnära AB (also known as Kustnära Stugor)

Address: Skepparvägen 14 76015 Gräddö

Phone 076 04 94 160

Org no. 559065-4868

kontakt@kustnarastugor.com

www.kustnarastugor.com

The agency acts only as intermediary and the company's responsibility is limited to the company's own handling of the mediation.

Reservations

To confirm the booking of the cottage, a booking fee will be charged with 25% of the total rental amount on the specified account within 7 days. Reservation fee is calculated from the total rent. The booking is binding as soon as we confirm the booking and you paid the fee (or the entire rental). If you do not pay the reservation fee on time we have the right to delete your booking. Last minute bookings - arrival within 30 days - then the booking is binding at the time of booking and the entire rental amount is due immediately. 

Minimum age of the person reserving the cabin is 20 years.

The personal data information we need from you when booking is the name, address, email address and telephone number. We save this information to contact you regarding your booking and for future offers. We do not share this information with anyone.

Both parties agree on the rental conditions and booking terms when the payment is received.

Payment

The balance of the rental amount is due 30 days prior to arrival. Payment date is the date the money should be in our account:

Payment will be made to Handelsbanken bankgiro 826-1059

Name: Agentur Kustnära AB

For payments outside Sweden:

Handelsbanken bankgiro 826-1059

IBAN No: SE09 6000 0000 0009 9018 5788

SWIFT / BIC address HANDSESS

Important - Enter the booking number from the booking confirmation

Please confirm by email when the payment is made. Unexpected or incomplete payment of the rental amount is counted as a cancellation on your part, and then the cancellation rules apply.

Cancellation

Cancellations are only made in writing to kontakt@kustnarastugor.com. We are required to confirm your cancellation in writing. If you cancel earlier than 31 days prior to your arrival date, you will only pay the reservation fee. If you cancel 30 days before arrival or later, you will pay 100% of the rental fee. The reservation of the cottage can be handed over to another guest after approval and agreement with us.

Your rights

As a guest through our agency you are entitled to the following:

  • The house is in accordance with the description 
  • Information about all significant changes affecting your booking
  • Dispose of the house / apartment from 15:00 on the day of arrival until 11:00 on the day of departure unless otherwise confirmed
  • Written booking confirmation 
  • Information about where the key can be collected 2 days before the agreed date of arrival
  • If you have any questions, please contact us If we do not provide the house in promised condition or at the right time, we will do our utmost to offer you a similar item. If we are unable to offer you another house of similar standard, you are entitled to cancel your booking. We will pay you back all that you paid us, less the benefit you may have had of the house. Instead of terminating the contract, you can request that we lower the rent.
  • If you have any complaints, you should forward them to us as soon as possible, preferably immediately and no later than 24 hours from arrival. Any errors that occur during your stay should be reported immediately.

    Obligations

    You must take well care of the house and follow the rules of procedure, instructions and regulations that apply to the particular cabin you rent. You are responsible for all damage caused to the property and its inventory by you or someone in your company being negligent. In such cases you are liable to replace any incurred costs. It is important that you who rent the cottage have a liability insurance, which is usually included in home insurance. Once you confirm the booking, you guarantee that you have a liability insurance, for your safety please check this before you book.

    Many of our houses have their own well, so it's important to consider being economical with water consumption. You may not use the house for anything other than leisure purposes and may not let more people than you stated at the time of booking stay in the house or on the property. Camping / tents are not allowed on the property. You are responsible for ensuring that all windows and doors are locked on departure and that the key is returned by agreement. Do not leave any machines, eg dishwasher, washing machine ect. when you leave the house!

    You must clean properly prior to departure according to the cleaning instructions, unless you pre-booked cleaning. This can not be booked during your stay. If you miss this, we will perform cleaning at your expense at a cost of 500 kr / hour. 

    If you wish to bring a pet, this must be notified before booking as they are only allowed in some cottages. However, pets are not allowed to guarantee that there has not been any animal in the house. 

    Arrival time is no earlier than 3pm on day of arrival, departure no later than 11.00 on departure day - please respect this unless otherwise agreed. 

    In general, bed linen or towels are not included during the stay. Some cottages provide this as an option. 

    Smoking is not permitted indoors. We ask you to pay attention to surroundings and neighbors. If the rental conditions are not complied with, Kustnära Stugor is entitled to terminate the agreement without delay for compensation for lost days.

    Force majeure

    If the lease of the house can not be met because of acts of war, natural disasters, labor disputes, further disruption of water or energy supply, fire or other similar major events, could not be expected or affected, we are obliged to repay as soon as possible what you paid for the benefit you enjoyed of the house. 

    Subject to possible errors Agentur Kustnära AB 2018 01 13

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